SHOP ORDERS
WHEN WILL MY SHOP ORDER SHIP?
Hygge Box Shop orders are processed within 3-5 business days. Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
WE ARE NOT RESPONSIBLE FOR ANY MISSING/INCORRECT SHIPPING INFORMATION. PLEASE DOUBLE CHECK THAT THE SHIPPING INFORMATION SUPPLIED TO US IS CORRECT. IF A PACKAGE IS RETURNED TO US, WE WILL NOTIFY YOU AND YOU WILL BE RESPONSIBLE FOR THE POSTAGE FEE TO RESHIP THE RETURNED ORDER. YOU CAN ALSO ACCEPT A REFUND MINUS SHIPPING COSTS (MINIMUM $10) AND $10 RESTOCKING FEE.
WHAT IS THE LAST DAY I CAN ORDER (NON-SUBSCRIPTION) TO RECEIVE IN TIME FOR CHRISTMAS?
Our Standard Shipping cutoff for guaranteed delivery by Christmas within the 48 contiguous states is Friday, December 13th by 5pm PST.
Our expedited holiday shipping cutoffs are as follows:
Order by Monday 12/16 at 12pm PST with USPS Priority Shipping for guaranteed delivery to AK and HI by Christmas.
Order by Monday 12/18 at 12pm PST with USPS Priority Shipping for guaranteed delivery within the 48 contiguous states by Christmas.
HYGGE BOX SUBSCRIPTION ORDERS
WHAT IS HYGGE BOX?
Hygge Box® is for anyone who wants to bring hygge into their home and life with monthly care packages. Each curated box includes seasonal handpicked items from around the world to inspire and evoke hyggelig moments.
WHAT'S INSIDE A HYGGE BOX?
Each Hygge Box is unique and the contents vary month to month. Details are available on the Subscribe page.
WHEN CAN I ORDER A HYGGE BOX?
Anytime! Subscription box orders placed this month will go out between the 15th-18th of next month. If you're looking for something sooner, check out our shop or build your own hygge box.
CAN I GIFT A SUBSCRIPTION?
Absolutely! Hygge Box subscriptions make wonderful gifts any time of the year. We'll even include a note to the receiver with your personalized message!
WHERE DO YOU SHIP?
We only offer shipping within the 48 contiguous states, Alaska, Hawaii, AE, and AP.
HOW MUCH IS SHIPPING FOR A HYGGE BOX?
Shipping is included in the cost of each Hygge Box subscription and gift subscription.
WHEN WILL MY HYGGE BOX SHIP?
Subscription box orders placed this month will go out between the 15th-18th of next month. For example, if you placed an order on the 8th of this month, it will ship between the 15th-18th of the following month.
If you purchased a multi-month plan, a box will ship each month for the length of the prepaid plan.
Orders are shipped via USPS. You will be notified via email when your order has shipped. Every order comes with tracking information. Please allow 24 to 48 (business) hours after you receive the tracking notification for the information to update. From the time of receiving your shipment notification and tracking number, please allow 3-10 business days to receive your order (pending no major weather or shipping provider issues).
WE ARE NOT RESPONSIBLE FOR ANY MISSING/INCORRECT SHIPPING INFORMATION. PLEASE DOUBLE CHECK THAT THE SHIPPING INFORMATION SUPPLIED TO US IS CORRECT. IF A PACKAGE IS RETURNED TO US, WE WILL NOTIFY YOU AND YOU WILL BE RESPONSIBLE FOR THE POSTAGE FEE TO RESHIP THE RETURNED BOX. YOU CAN ALSO ACCEPT A REFUND MINUS OUR SHIPPING COST (APPROXIMATELY $12-$18 FOR EACH HYGGE BOX) AND $20 PROCESSING FEE.
WHEN WILL I BE CHARGED EACH MONTH?
If you subscribe to a month-to-month plan, you will be charged when you place your first order. From the next month onward, you'll automatically be billed on the 25th of each month. When you order a prepaid plan, you will be charged when you place your order. You won't be charged again until your prepaid period finishes. Prepaid subscriptions renew automatically, so be sure to cancel your subscription if you don't want it to renew.
WHAT IF I AM A CURRENT SUBSCRIBER, BUT WANT TO SWITCH PLANS?
If you are a current subscriber, here’s how to switch to a different plan.
1 - Order a new subscription for the plan of your choice. Once you order a new subscription, your new box will be scheduled for delivery according to our shipping schedule.
2 - Send us an email to let us know that you have switched your subscription plan and our team will automatically cancel your upcoming renewing subscription.
WHAT IF I NEED TO PAUSE?
If you need a pause, you can easily skip a month or two. Login to your customer account and click "Manage Your Subscription" or email us at customercare@shophyggebox.com and we will take care of the rest.
WHAT ABOUT CANCELLATIONS AND REFUNDS?
If you would like to cancel your membership, you must do so before the next bill date (25th of each month) or you will continue to be billed.
To cancel, log into your Hygge Box customer account and click on manage subscriptions on the right. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle. You will receive a confirmation email after you have canceled.
If your membership has already renewed and you would like to cancel an upcoming shipment, you must send an email to customercare@shophyggebox.com and request a cancellation for a refund. Please reach out to us directly to request a refund before going to your bank or credit card company because they charge additional fees. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours of the charge. We do not offer refunds on boxes that have already been prepared for shipment and/or shipped.
LOSS/DAMAGES
Our shipping policy doesn’t cover packages marked as delivered by the carrier unless shipping protection is added. For missing packages, we suggest first reaching out to the delivery service (USPS, UPS, FedEx, etc.) that delivered your package. Delivery companies have more visibility and information on the whereabouts of your package because they made the final delivery.
For loss/damage claims, you must notify Shop Hygge Box within seven (7) days of receiving your shipment if you believe all or part of your order is missing or damaged. For damaged claims, please let us know by emailing us at customercare@shophyggebox.com and sending clear photos of the damaged item(s), the packaging, and the shipping label. Photos must clearly indicate the identity of the product and should not include any unrelated products in the background as this can be misleading and confusing. Validity of the damaged or missing item(s) will be determined at the discretion of the support team. We cannot guarantee that we will have that specific item(s) in stock, but we will try our best to make it up to you!
Replacement of Products for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service/delivery service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.
WHAT PAYMENTS DO YOU ACCEPT?
We accept all major credit cards.
I HAVE A QUESTION THAT WASN'T ADDRESSED HERE.
If you have more questions, you can send your message here or send an email to customercare@shophyggebox.com. Our team is available M-F (excluding holidays) from 10 am - 6 pm EST.