EVERY PURCHASE SUPPORTS REFORESTATION EVERY PURCHASE SUPPORTS REFORESTATION

Order inquiry: customercare@shophyggebox.com

All other inquiries: hello@shophyggebox.com

FAQ

WHAT IS HYGGE BOX?

Hygge Box® is for anyone who wants to bring hygge into their home and life. Each curated box includes seasonal handpicked items from around the world to inspire and evoke hyggelig moments.

WHAT'S INSIDE A HYGGE BOX?

Each Hygge Box is unique and the contents vary month to month. We have 2 types of boxes depending on how much hygge you are looking to bring into your home and life. Details are available on the Subscribe page.

WHEN CAN I ORDER?

Anytime! We ship between the 15th-18th of each month for orders placed by the last day of the previous month.

WHERE DO YOU SHIP?

We currently ship to the US only.

HOW MUCH IS SHIPPING?

Domestic shipping is $10 for each Standard Box and $12 for each Deluxe Box. 

WHEN WILL MY BOX SHIP?

(Hygge Box) Shipments go out between the 15th-18th of each month for orders placed by the last day of the previous month. For example, if you placed an order on the 8th of this month, it will ship between the 15th-18th of the following month.

If you purchased a multi-month plan, a box will ship each month for the length of the prepaid plan. Boxes from Quarterly subscriptions are shipped out each month for 3 consecutive months. Boxes from Bi-Annual subscriptions are shipped out each month for 6 consecutive months and boxes from Annual subscriptions are shipped out each month for 12 consecutive months.

Orders are shipped via USPS. You will be notified via email when your order has shipped. Every order comes with tracking information. Please allow 24 to 48 (business) hours after you receive the tracking notification for the information to update. From the time of receiving your shipment notification and tracking number, please allow 3-10 business days to receive your order (pending no major weather or shipping provider issues).

WE ARE NOT RESPONSIBLE FOR ANY MISSING/INCORRECT SHIPPING INFORMATION. PLEASE DOUBLE CHECK THAT THE SHIPPING INFORMATION SUPPLIED TO US IS CORRECT. IF A PACKAGE IS RETURNED TO US, WE WILL NOTIFY YOU AND YOU WILL BE RESPONSIBLE FOR THE POSTAGE FEE TO RESHIP THE RETURNED BOX. YOU CAN ALSO ACCEPT A REFUND MINUS THE SHIPPING COST PAID AND $10 PROCESSING FEE.

LOSS/DAMAGES

For loss/damage claims, you must notify Shop Hygge Box within seven (7) days of receiving your shipment if you believe all or part of your order is missing or damaged. For missing packages, we suggest first reaching out to the delivery service (USPS, UPS, FedEx, etc.) that delivered your package. Delivery companies have more visibility and information on the whereabouts of your package because they made the final delivery. For damaged claims, please let us know by emailing us at customercare@shophyggebox.com and sending clear photos of the damaged item(s), the packaging, and the shipping label. Photos must clearly indicate the identity of the product and should not include any unrelated products in the background as this can be misleading and confusing. Validity of the damaged or missing item(s) will be determined at the discretion of the support team. We cannot guarantee that we will have that specific item(s) in stock, but we will try our best to make it up to you! 

Replacement of Products for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service/delivery service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.

WHEN WILL I BE CHARGED EACH MONTH?

If you subscribe to a month-to-month plan, you will be charged when you place your first order. From the next month onward, you'll automatically be billed on the 25th of each month. When you order a prepaid plan, you will be charged when you place your order. You won't be charged again until your prepaid period finishes. Prepaid subscriptions renew automatically, so be sure to cancel your subscription if you don't want it to renew.

WHAT IF I AM A CURRENT SUBSCRIBER, BUT WANT TO SWITCH BOXES?

If you are a current subscriber, here’s how to switch to a different Hygge Box mid-subscription:

1 - Order a new subscription for the Hygge Box of your choice. Once you order a new subscription, your new box will be scheduled for delivery according to our shipping schedule.

2 - Send us an email to let us know that you have switched your subscription plan and our team will automatically cancel your existing subscription, and refund you the remainder of your subscription.

WHAT ABOUT CANCELLATIONS AND REFUNDS?

If you would like to cancel your membership, you must do so before the next bill date (25th of each month) or you will continue to be billed.

To cancel, log into your Hygge Box customer account and click on manage subscriptions on the right. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle. You will receive a confirmation email after you have canceled.  

If your membership has already renewed and you would like to cancel an upcoming shipment, you must send an email to customercare@shophyggebox.com and request a cancellation for a refund. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours of the charge. We do not offer refunds on boxes that have already been prepared for shipment and/or shipped.

If you need a break from all the hygge goodies or are away from home, you can easily skip a month or two. Just send an email to customercare@shophyggebox.com and we will take care of the rest. 

CAN I GIFT A SUBSCRIPTION?

Absolutely! Hygge Box subscriptions make wonderful gifts any time of the year. We'll even include a note to the receiver with your personalized message!

WHAT PAYMENTS DO YOU ACCEPT?

We accept all major credit cards.

I HAVE A QUESTION THAT WASN'T ADDRESSED HERE.

If you have more questions, you can send your message here or send an email to customercare@shophyggebox.com.